Course Objectives

CM104 - Compliant Interactions: Acting with Integrity

This compliance training course is designed for admissions, financial aid and career services employees of accredited institutions participating in federal financial aid programs. The course provides a clear and practical understanding of the federal regulations that govern the conduct of your institution and correspondingly underlay the performance of your job. The purpose of the course is not to train you to become a regulatory expert, but to provide the information you need to do or say the right thing when interacting with both prospective and enrolled students, as well as the consequences of doing or saying the wrong thing whether by mistake or with intent. More importantly, the course emphasizes that 'Doing the Right Thing' ensures that we provide an environment of trust where prospective students receive the information they need to make informed decisions about their education.


Module 1: Fulfilling Ethical Responsibilities

  • Relate your personal values and expectations to your students and your job.
  • Describe the impact of your institution’s mission and values on your job performance.
  • Become aware of regulatory oversight as it relates to your school.
  • Recognize institutions standards for conduct and transparency.
  • Identify the consequences of doing the wrong thing.
  • Recognize why doing the right thing is the foundation for competitive success.

Module 2: Create Transparency | Marketing and Disclosures

  • Understand direct response marketing and advertising practices/standards.
  • Adhere to Disclosures and related regulations.
  • Recognize the importance of communicating educational program expectations clearly.
  • Identify specific requirements for communicating completion and graduate employment outcomes.

Module 3: Create Transparency | Representations

  • Recognize and thoroughly comprehend the nature of Misrepresentations.
  • Describe specific areas of the United States Department of Education's focus on Misrepresentations.
  • Identify admissions and financial aid prohibitions.
  • Understand competitive Misrepresentations.

Module 4: Other Important Regulations

  • Understand prohibited inducements and incentives.
  • Act in accordance with the Do-Not-Call guidelines.
  • Act in accordance with the CAN-SPAM guidelines.
  • Identify prohibited locations for admissions.
  • Review student right to privacy and FERPA.
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