Financial aid is an important part of getting students enrolled and ready to progress toward their achieving their educational goals. Financial aid requirements and regulations frequently change so it is critical that financial aid professionals stay informed. This group is for financial aid professionals who aspire to discuss and master the competencies necessary for exemplary performance and top customer service in a dynamic, rapidly changing education landscape. Group members share best practices, ideas, thoughts, reflections, and resources to help colleagues across the globe improve performance.
I learned about how the department of education uses the 90/10 rule.
In this module, I learned what information the Department of Education required, and what could trigger a review from the department.
In this module, I learned about the importance of exit counseling. This information is provided to help students understand their responsibility now that they have received their loans and the timeline for repayment is set to begin.
I have learned that a financial aid office is a customer-service oriented office. For it to run effectively, representatives need to be knowledgeable about financial aid, and also possess customer service skills.
Compliance is for sure a group effort. This module has given me some good ideas.
This module was very helpful to me being in my new role in education.
This module has really helped me to better understand the process.
This module really helped me to understand SAP since I am new in the education field.
I have learned a lot in this module about compliance outside of the financial aid process. It has been a big help to me since I am new in the education field.
In order of a Financial Aid Office to run efficiently one must provide a provide a positive customer service experience, and exercise timeliness and accuracy when processing students aid. I feel the key component is customer service as we are always making an impression on the student and their families. I liked the examples provided on how to reword your typical statements and will share these with my colleagues.
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Career Ed Lounge is embedded in over eighty professional development portals serving the career and technical education community. Performance Groups in the Lounge are integrated with related learning opportunities offered on these portals. With a few exceptions, Performance Groups are also publicly available to any member of the Lounge to maximize peer-to-peer learning and performance outcomes.
