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The "brick wall" admissions and financial aid is not something that you would think about till you start looking into the reasons why, especially since the federal government is always changing regulations as do the states on funding.  Also the thought that people would go to that much work to obtain a "fake diploma" is eye opening.  

 

 

Take student complaints seriously and maintaining good customer service with every student at all times to make their experience better.

 

Thank you it was helpful.

Very good  and helpful information.

Very interesting, informative and helpful.

I recently started working in Financial Aid Office and everything in this module is very important to me.

I have learned that to run a successful financial aid department you must take action, timeliness, accuracy and service is of the most importance.

Communication and teamwork between admissions and financial aid is key in order to stay in compliance with rules and regulations governing the use of federal funds for education. 

It is very common for a lot of parents not wanting to disclose financial information thinking the student is already considered an adult. Once they know about how this will affect the financial aid for their kids, usually they change their minds and disclose the information needed.

It is very important to not only request the documents needed to clear a C code, but also check the dates and type of document provided by the student.

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